If you are not fully happy with the goods you have received we have a returns policy. Therefore you can return your item(s) back to us within 14 days of receipt. All returns can only be accepted back providing they are in original resalable condition.
Once your returned item has been received back, you will be entitled to receive either an exchange (faulty items only), a partial refund or a full refund. The cost of postage and packaging is payable by you the customer and is non refundable. We are not able to refund or exchange items that appear to have been used, installed or not in a resalable condition.
Important notes on our returns policy:
- Please ensure you enclose a completed returns form with your order .
- Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
- Enclose the completed Returns form with your goods, and return to the following address:
Unit 4 Birch Court
Crystal Drive, Oldbury
Returns Terms and Guidelines
- All returned items must be unused, and complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a traceable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If you are returning an item from outside the UK, please clearly mark the package ‘RETURNED ITEMS’, to avoid any customs charges. CAPRICORN ELECTRICAL, is NOT responsible for any return custom charges made.
- Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.